- refund policy
No item can be returned or exchanged, even if the item has not been used. If you wish to return or claim an item by default, you must contact us within 5 business days after receiving the package at addressed to Sharon Abraham. There are no monetary reimbursements, only replacement of the piece will be made. All the products will go through an inspection process to make the guarantee valid (6 months for all), it must be considered that the company knows the possible defects that could occur at the time of production or by default of the material, therefore, the customer must always pay attention to the instructions for use and weight rules, otherwise D'Argenta Studio will not be responsible. Keep in mind that you will have to cover the return costs.
- CANCELLATION OF ORDER
To avoid conflicts, any online and direct purchase order will have to be confirmed by means of a deposit agreed with the client and the person in charge, otherwise no order will be effective. If the order has already been agreed and a transfer, deposit or delivery of cash has been made to activate your production, you will have only 24 hours to cancel it and proceed to your refund, otherwise, the customer is obliged to comply with the rest of the missing amount and everything consistent with the order itself, always consider this before making a cancellation, there is no change for any circumstance.